Effective Date: March 5, 2026

1. Introduction

This Cookie Policy explains how Qoolize LTD (“Qoolline,” “we,” “us,” or “our”) uses cookies and similar tracking technologies on our website at qoolline.com (the “Website”). This policy should be read alongside our Privacy Policy and Terms and Conditions.

We use Cookiebot (by Usercentrics) as our Consent Management Platform (CMP) to ensure that cookie consent is obtained and managed in compliance with applicable privacy regulations, including the UK GDPR and the Data Protection Act 2018,, the EU GDPR, the Privacy and Electronic Communications Regulations 2003 (PECR) (UK), as amended, the EU ePrivacy Directive 2002/58/EC (as amended by Directive 2009/136/EC), and applicable US state privacy laws.

2. What Are Cookies?

Cookies are small text files that are placed on your device (computer, tablet, or mobile phone) when you visit a website. They are widely used to make websites work more efficiently, provide information to website owners, and enable certain functionalities. Cookies can be “session cookies” (which are deleted when you close your browser) or “persistent cookies” (which remain on your device for a set period or until you delete them).

Similar technologies include web beacons (also called pixel tags or clear GIFs), local storage, and scripts. For the purposes of this Cookie Policy, all such technologies are collectively referred to as “cookies.”

3. Consent Management

When you first visit our Website, you will be presented with a cookie consent banner powered by Cookiebot. This banner allows you to:

•       Accept all cookies.

•       Reject all non-essential cookies (only strictly necessary cookies will be placed).

•       Customise your preferences by selecting which categories of cookies you wish to allow.

Your consent preferences are stored by Cookiebot and are valid for twelve (12) months, after which you will be asked to renew your consent. You may change your cookie preferences at any time (see Section 7: How to Opt Out below).

Strictly necessary cookies do not require consent, as they are essential for the basic functionality of the Website and cannot be disabled.

4. Types of Cookies We Use

4.1 Strictly Necessary Cookies

These cookies are essential for the operation of our Website. They enable core functionalities such as security, network management, and accessibility. You cannot opt out of these cookies as the Website cannot function properly without them.

•       Cookiebot (CookieConsent): Stores the user’s cookie consent state. This cookie is required for GDPR and ePrivacy compliance and ensures that your consent preferences are remembered across page visits.

•       Qoolline Session Cookies: Maintain user session state and authentication for logged-in users. These are temporary cookies that are deleted when you close your browser.

4.2 Functional/Preference Cookies

These cookies allow the Website to remember choices you make (such as your language or region) and provide enhanced, more personalised features. They may be set by us or by third-party providers whose services we have added to our pages.

4.3 Analytics/Performance Cookies

These cookies collect information about how visitors use our Website, such as which pages are visited most often and whether users encounter error messages. This information is aggregated and used to improve the Website’s performance and user experience.

•       Firebase Analytics (Google): Collects anonymised usage data to help us understand how users interact with our Website and Services. Firebase may use cookies and similar technologies to collect device identifiers, usage patterns, and IP addresses.

•       Smartlook: Provides session recording and heatmap analytics. Smartlook captures user interaction patterns such as clicks, scrolls, and navigation paths to help us identify usability issues and improve the user experience. Sensitive input fields (such as passwords and payment data) are automatically masked.
Smartlook will only be activated where the user has provided explicit consent to Analytics/Performance cookies through the Cookiebot consent banner. For the avoidance of doubt, Smartlook is not operated on the basis of legitimate interest and will only be deployed after the user has given their explicit consent.

4.4 Marketing/Advertising Cookies

These cookies are used to deliver advertisements that are relevant to you and your interests. They are also used to limit the number of times you see an advertisement and to measure the effectiveness of advertising campaigns.

•       Meta Pixel (Facebook): Tracks website conversions from Facebook ads, builds custom audiences for ad targeting, and enables remarketing. The Meta Pixel may collect data about your browsing behaviour on our Website, including pages visited, actions taken, and device information.

•       Kochava: Provides mobile attribution and campaign measurement. Kochava tracks which advertising channels and campaigns drive user acquisition, collecting device identifiers, IP addresses, and app interaction data.

5. Third-Party Cookies

Some cookies are placed by third-party services that appear on our pages. We do not control the operation of these cookies. Third-party cookie providers include Firebase (Google), Meta (Facebook), Kochava, Smartlook, and Cookiebot (Usercentrics). Please refer to these providers’ respective privacy and cookie policies for further details on how they process your data:

•       Google/Firebase: https://policies.google.com/privacy

•       Meta/Facebook: https://www.facebook.com/privacy/policy

•       Kochava: https://www.kochava.com/privacy

•       Smartlook: https://www.smartlook.com/privacy

•       Cookiebot/Usercentrics: https://www.cookiebot.com/en/privacy-policy/

6. Cookie Duration and Detailed Cookie List

The cookies used on our Website have varying durations:

•       Session Cookies: These are temporary cookies that are deleted when you close your web browser.

•       Persistent Cookies: These cookies remain on your device for a pre-defined period (ranging from days to years, depending on the cookie) or until you manually delete them.

A complete and up-to-date list of cookies used on our Website, including their providers, purposes, durations, and categories, is available through the Cookiebot consent banner under the “Details” section.

This cookie declaration is automatically generated and updated by Cookiebot (Usercentrics). Because cookies on our Website may change from time to time as we update our services and integrate third-party tools, the Cookiebot declaration should be considered the most accurate and current source of information regarding cookies used on our Website.

7. How to Opt Out

You have several options to control and manage cookies:

7.1 Cookiebot Consent Banner

The easiest way to manage your cookie preferences for our Website is through the Cookiebot consent banner:

1.     When you first visit our Website, a consent banner will appear allowing you to accept, reject, or customise cookies.

2.     To change your preferences at any time after your initial choice, click the “Cookie Settings” or cookie icon that is displayed on the Website. This will re-open the consent dialogue.

3.     You can review which specific cookies are active, read their descriptions, and adjust your consent per category (Necessary, Functional, Analytics, Marketing).

4.     Your updated preferences will take effect immediately. Non-consented cookies will be blocked.

7.2 Browser Settings

You can control cookies through your web browser settings. Most browsers allow you to:

•       View what cookies are stored on your device and delete them individually or in bulk.

•       Block third-party cookies.

•       Block all cookies from specific sites.

•       Block all cookies from all sites.

•       Delete all cookies when you close your browser.

Instructions for managing cookies in common browsers:

•       Google Chrome: Settings > Privacy and Security > Cookies and other site data

•       Mozilla Firefox: Settings > Privacy & Security > Cookies and Site Data

•       Safari: Preferences > Privacy > Manage Website Data

•       Microsoft Edge: Settings > Cookies and site permissions > Manage and delete cookies

Please note: Blocking or deleting cookies may affect the functionality of our Website. Strictly necessary cookies cannot be blocked through the consent banner but may be blocked through browser settings (which may cause parts of the Website to stop working).

7.3 Device-Level Opt-Out (Mobile)

For our mobile applications:

•       iOS: We use Apple’s App Tracking Transparency (ATT) framework. You will receive a system prompt asking for your consent to tracking. You can change this at any time in your device’s Settings > Privacy & Security > Tracking.

•       Android: You can opt out of personalised advertising in Settings > Google > Ads > Opt out of Ads Personalization. You can also reset your Advertising ID.

7.4 Third-Party Opt-Out Tools

You can also opt out of interest-based advertising through industry-standard opt-out tools:

•       Digital Advertising Alliance (DAA): https://optout.aboutads.info/ (US)

•       European Interactive Digital Advertising Alliance (EDAA): https://www.youronlinechoices.eu/ (EU/EEA)

•       Network Advertising Initiative (NAI): https://optout.networkadvertising.org/ (US)

•       Google Ads Settings: https://adssettings.google.com/

•       Facebook Ad Preferences: https://www.facebook.com/adpreferences

7.5 Global Privacy Control (GPC)

We honour Global Privacy Control (GPC) signals sent by your browser where required by applicable law (e.g., under the California Consumer Privacy Act). If your browser sends a GPC signal, we will treat this as a request to opt out of the “sale” or “sharing” of personal information (as defined by applicable state law) for that browser/device. You can enable GPC in supporting browsers or through browser extensions.

8. Cookies and Mobile Applications

This Cookie Policy primarily applies to our Website (qoolline.com). Our mobile applications (iOS and Android) use SDKs and similar technologies rather than traditional browser cookies. Data collection through mobile SDKs is described in our Privacy Policy. Consent for mobile tracking is managed through:

•       iOS: Apple’s App Tracking Transparency (ATT) framework (system-level prompt).

•       Android: Standard Android Advertising ID settings.

9. “Do Not Track” Signals

There is currently no universally accepted standard for how companies should respond to “Do Not Track” (DNT) browser signals. We honour GPC signals as described above. For managing your cookie preferences, we recommend using our Cookiebot consent banner (Section 7.1).

10. Changes to This Cookie Policy

We may update this Cookie Policy from time to time to reflect changes in our practices, technology, or legal requirements. Changes will be posted on this page with an updated “Last Updated” date. We will also review and update this Cookie Policy periodically, and in any event at least once every twelve (12) months, in order to ensure continued compliance with applicable privacy laws. For material changes, we may also notify you via the Cookiebot consent banner, which will prompt you to review and renew your consent.

We encourage you to review this Cookie Policy periodically. Your continued use of the Website after changes are posted constitutes acceptance of the updated Cookie Policy.

11. Contact Us

If you have any questions about this Cookie Policy or our use of cookies, please contact us:

Email: [email protected]

Website: https://qoolline.com