If your device shows "No Signal" or “No Connection” after successfully activating your Qoolline eSIM, there could be several reasons behind this. You might encounter the following issues:

• No signal bars
• Device continually searching for signal
• Signal status showing "No connection"
• 
  

Most Common Cause:
The most frequent reason for this issue is being outside the eSIM’s service area. Qoolline eSIMs are region-specific, meaning they are designed to connect only within designated countries. For example:

• An Italian Qoolline eSIM will connect only in Italy.
• A USA Qoolline eSIM will connect only in the USA.

Android

Solution:

1. Verify Service Area: Ensure that you are within the geographic region specified for your Qoolline eSIM. Outside this area, your eSIM will not connect to the network.
   
   

2. Check Network Compatibility: Some devices may require a specific network mode to connect with the eSIM. Double-check your device's network settings for compatibility with Qoolline’s coverage.

3. Restart Your Device: Restarting can often resolve temporary issues and help your device reconnect to the network.
   
   

iOS

Solution:

1. Verify Service Area: Ensure that you are within the geographic region specified for your Qoolline eSIM. Outside this area, your eSIM will not connect to the network.
   
   

2. Check Network Compatibility: Some devices may require a specific network mode to connect with the eSIM. Double-check your device's network settings for compatibility with Qoolline’s coverage.

3. Restart Your Device: Restarting can often resolve temporary issues and help your device reconnect to the network.

4. 
   

Conclusion:
If your Qoolline eSIM is showing "No Signal," first confirm you are within the designated service area. For further assistance, Qoolline support is available to help you troubleshoot additional issues.