Why is my device not getting a signal after activating my Qoolline eSIM?

If your device shows "No Signal" or “No Connection” after successfully activating your Qoolline eSIM, there could be several reasons behind this. You might encounter the following issues:

• No signal bars
• Device continually searching for signal
• Signal status showing "No connection"
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Most Common Cause:
The most frequent reason for this issue is being outside the eSIM’s service area. Qoolline eSIMs are region-specific, meaning they are designed to connect only within designated countries. For example:

• An Italian Qoolline eSIM will connect only in Italy.
• A USA Qoolline eSIM will connect only in the USA.
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Solution:

1. Verify Service Area: Ensure that you are within the geographic region specified for your Qoolline eSIM. Outside this area, your eSIM will not connect to the network.

2. Check Network Compatibility: Some devices may require a specific network mode to connect with the eSIM. Double-check your device's network settings for compatibility with Qoolline’s coverage.

3. Restart Your Device: Restarting can often resolve temporary issues and help your device reconnect to the network.

Conclusion:
If your Qoolline eSIM is showing "No Signal," first confirm you are within the designated service area. For further assistance, Qoolline support is available to help you troubleshoot additional issues.